To achieve better results, you can enter several words/characters and use interrogative sentences. If you can't find a match, try to express your question in a different way (not all words or spaces can be clearly identified at once).

  • About Registration at EMPEROR Xpro
  • About Trading
  • About Security of Funds and Accounts
  • About MT4 Trading Platform

How to open an account with KYC completed online at EMPEROR Xpro?

Click the Registration page and the steps are as follows:

1. Fill in your personal information
2. Upload your proof of identity
3. Click "Submit" to complete the registration process

Once you submit your account opening form, the system will process and review it instantly. Your trading account details can be sent to your registered email address in as fast as 1 minute. If any of the information you submitted is incorrect, our customer service team will contact you via email.

What does the error message "This email has been registered" means?

If you see this message, it means your email address is already registered with Emperor Xpro. You can contact customer service to check if your account is still active. If you have forgotten your password, click here to reset your login password. Alternatively, you may register again using a new email address.

Are there any personal and/or geographical restrictions on registration?

Yes. Residents of certain jurisdictions such as Afghanistan, Japan, the United States of America, the Islamic Republic of Iran, North Korean, and some other regions or jurisdictions where such distribution or use would be contrary to those local laws or regulations are not eligible for the account registration at EMPEROR Xpro.

Is there any fee charged to open an account at EMPEROR Xpro?

EMPEROR Xpro does not charge any account opening fee.

Can I have multiple accounts at EMPEROR Xpro?

EMPEROR Xpro allows you to open more than one trading account.

What documents are required to complete the KYC process of the account opening?

Please submit your ID or passport to confirm your identity with Emperor Xpro. Make sure the photo is clear and well-focused, all four corners are in view, and all text is easily readable

How to change my MT4 trading account password?

You can log in to the Client Portal to change your MT4 password, or contact online customer service to reset your MT4 password.

How to reset my password of MT4 trading account?

You can log in to the Client Portal to reset your MT4 password, or contact online customer service to reset your MT4 password.

What are the trading hours of EMPEROR Xpro?

Trading hours vary across different instruments, please refer to our Product Specifications (refresh the page for the latest updates).

What is the service hour of MT4 platform?

EMPEROR Xpro's service hour is set to GMT+8 (Greenwich Mean Time), Beijing time.

What is the minimum deposit requirement?

At Emperor Xpro, the minimum single deposit amount varies depending on the payment method selected:

  1. Alipay: Please enter RMB 2,000 or above when applying for a deposit.

  2. Bank Transfer: Please enter RMB 3,000 or above when applying for a deposit.

  3. USDT: Please enter 100 USDT or above when applying for a deposit.

The amounts above are for reference only. Please refer to the specific prompts on the deposit page.

What types of account does EMPEROR Xpro have? What is the spread level?

EMPEROR Xpro offers competitive spreads for different account types, including Standard, Premium, Prestige and VIP. For more details, please refer to our Account Type and Product Specifications (please refresh the page for the latest updates)..

What trading products does EMPEROR Xpro provide?

EMPEROR Xpro provides Forex , Precious Metals, Energies and Stock Indices for trading, you may refer to our Product Specifications (please refresh the page for the latest updates).

Can I request to change the leverage?

Emperor Xpro does not support changing leverage settings. Trading accounts are set to the maximum leverage available for each product by default (for example, 1:400 for Forex). Please note that maximum leverage varies by account type and you may refer to our Product Specifications (please refresh the page for the latest updates).

Will there be any change for spreads at the time of major news releases?

During major news releases or economic data announcements, spreads may widen due to global market liquidity and volatility. Additionally, the actual execution price may differ from your preset price depending on market conditions, rather than any manual intervention. Furthermore, this price difference works both ways: while it may result in a less favorable price, it can also execute your order at a better price.

What is the margin? How to know my margin?

Margin is the amount set locked in your account to open a new position. It is calculated based on the instrument's current price, the contract size, and the margin requirement. If you do not have sufficient funds, you will not be able to open new positions. If you wish to open new positions, the Free Margin displayed on the platform indicates the exact amount available for you to use.

For details on specific margin requirementss, please refer to our Product Specifications (please refresh the page for the latest updates).

Will there be any requote?

Emperor Xpro sources all price quotations directly from leading global liquidity providers, alll orders are matched and executed directly in the open market.

Can EMPEROR Xpro ensure that my orders will be executed with targeted prices?

Orders are triggered when the market reaches your preset price. However, due to volatility or gaps, execution at that exact price is not guaranteed, and your order will be executed at the next best available market price

Is there an overnight carrying charge (SWAP) for the order?

If a client holds a position overnight—past 6:00 AM Beijing Time (5:00 AM during Daylight Saving Time)—overnight interest (swap) will be charged or credited. Positions held open at the market close on Wednesday (early Thursday morning) will incur 3 days of interest, meaning triple swap is applied for Wednesday overnight positions.

Please note that market holidays and weekends are also factored into swap calculations. Overnight interest can be either earned or paid; when trading a currency pair, you receive interest on the currency you buy and pay interest on the currency you sell. Therefore, the interest rate differential between the two currencies will determine whether you earn or pay overnight interest.

Do you offer SWAP-free accounts?

EMPEROR Xpro does not offer SWAP-free accounts.

Will there be any fees/charges for custody of accounts if no trading is made?

EMXpro will charge an annual handling fee of 20 USD for inactive accounts. If the account balance is just under 20 USD, your account will be cancelled after the fee is deducted. 

Customers only need to make one or more transactions or fund transfers per year to avoid the deduction of fees or account cancellation. 

Please contact our Customer Service Department for details. 

Is there a limit on trading lots?

Please refer to our Product Specifications (refresh the page to see the latest updates) for more information.

What is the exchange rate at EMPEROR Xpro?

Exchange rates are provided by our partners, offering competitive rates.

How does EMPEROR Xpro protect client funds?

Client funds are strictly segregated from our operation funds, and kept in different reputable banks to ensure the fund safety. 

Is EMPEROR Xpro regulated?

Yes. EMPEROR Xpro has registered at Saint Vincent and the Grenadines. All corporate activities are incorporated and licensed by Saint Vincent and the Grenadines authorities (SVGFSA) with registration number oas 25592 BC 2019.

Which withdrawal/deposit channels does EMPEROR Xpro provide?

EMPEROR Xpro offers a wide range of payment channels, including but not limited to the following: Alipay, WeChat Pay, UnionPay, USDT and wire transfer. No cash deposit is accepted. 

Can I withdraw in a different way than deposit?

Withdrawal channel has to align with the one of deposit. Deposit via USDT is supported. Clients in China needs to withdraw via bank transfer. 

Is there a charge for deposit/withdrawal?

EMPEROR Xpro does not charge any deposit fee. But please note that the intermediary bank may charge you a transactional fee. Consult your intermediary bank for details.
If your margin amount used during the transaction is equal to or more than 50% of the amount of deposit, there will be no any additional fee charged for withdrawal. Otherwise, 6% of the amount of withdrawal will be charged.

How much is the minimum deposit for a trading account?

The minimum deposit for EMPEROR Xpro's Standard Account is USD100; the minimum deposit for its Premium Account is USD5,000; the minimum deposit for its Professional Account is USD 50,000.

How to add or delete a bank account?

You can add or delete a bank account at the Client Portal.

Is there any limit to the amount of withdrawal? Can I withdraw if I have not closed a position?

The minimum amount of withdrawal by clients in China is RMB10,000. If there is opened position, you can withdraw after your balance deducts the floating P/L and used margin. 

How long does it take to complete the withdrawal?

All withdrawal applications will be handled within 24 hours (working days only), and the time transferring the funds to your bank account depends on withdrawal channel selected.

What should I do if my bank card for deposit is cancelled/lost?

You need to send us an email with a statement from the card issuing bank about the cancellation or lost of the bank card. Then please contact us at Online Client Support, phone call or email, and our team will get in touch with you at soonest for next steps. 

Why is my application for deposit rejected?

Your application for deposit may be rejected for the following reasons:
- Your bank card does not support online trading.
- Your payment request has been rejected by the card issuing bank.
- The information of your card is not correct.
- System error.
- Invalid E-mail/Username.
- Wrong account number.
- Currency error (bank - wire transfer).
- Wrong purpose of payment (bank - wire transfer).
- Your trading request has been rejected by the bank
- Incorrect name of the payee (bank - wire transfer).
- Your payment request is not accepted.

Further from above, please contact our account manager or Client Support.

Why is my application for withdrawal rejected?

Your application for withdrawal may be rejected for the following reasons:
- Your account balance is insufficient.
- There is no trading activity since the last deposit.
- Wrong information.
- Your available margin is insufficient to maintain the position you create.
- The payment channel of withdrawal is different from that of deposit.
- The withdrawal amount exceeds available deposit amount (Credit Card/Debit Card).
- The withdrawal amount is less than the amount charged by the payment system.

Further from above, please contact our account manager or Client Support.

How to download EMPEROR Xpro's MetaTrader 4 (MT4) trading platform?

You can download our MetaTrader 4 trading platform through PC Download , iOS Download and Android Download directly from EMPEROR Xpro's official website.

Can I log into multiple accounts on one computer?

Yes. You can use the MT4's multi terminal to log into multiple accounts on one platform. You can also install multiple MT4 platforms for each login.

Can I log into my account on different devices at the same time?

Yes, you can log into the MetaTrader 4 account with the same username and password on different devices at the same time.

How much is the trading commission on MetaTrader 4?

EMPEROR Xpro does not charge clients any trading commission for any of its accounts.

Why can't I log into my demo account?

The demo account will expire after 30 days of inactivity. If your demo account is still active, please ensure that you have the correct username, password and server, which can be found in the email you received from you first login. Alternatively, you can use the secure client portal to check your login credentials.

How do I add an Expert Advisors (EA) to my trading platform?

1. Download and install the EA. Log onto your trading platform.
2. Select "File" option from the toolbar, then click "Open Data Folder".
3. Click "MQL4" and "Experts" to drag your EA into a new folder.
4. Restart your computer and log back onto the platform.

Why does my EA not make any deals?

In order to carry out EA trading on MetaTrader 4, you must click the EA button in the trading terminal to activate the function.

How to check my account balance on MetaTrader 4?

MetaTrader 4 boasts a real-time position carrying function that allows you to check your account balance, equity, margin and available margin in real time in addition to the profit or loss of any unclosed position. This information can be found in the Trading tab at the terminal of the platform. You can find your account history under the History tab in the same page.

How to download and check history data?

Please download the History Data from MT4 trading platform: 
Tool > History Center > Select a trading item/currency pair > Download. 

History Record on your trading platform: 
File > Open the offline history data > Open the offline chart.

The longer the time period is, the longer the available history data will be. For example, a 5-minute history data will be saved for 1.5 weeks, and a 15-minute history data will be saved for 1 month.

Why is the price on my order different from the one on the chart?

The prices shown on the MetaTrader 4 platform chart are the highest selling price or highest price (top bar chart) and the lowest buying price or lowest price (bottom bar chart).
- Buying price = selling price + spread
- Lowest buying price = lowest price + spread
- Highest buying price = highest price + spread

When you intend to buy, the stop-loss and take-profit orders will be triggered if the selling price meets your order price.
When you intend to sell, the stop-loss and take-profit orders will be triggered if the buying price meets your order price.

The buy limit and buy stop orders will be triggered once the selling price meets your order price.
The sell limit and sell stop orders will be triggered once the buying price meets your order price.

You can follow the steps below to see "Buying price line" in the chart:
1. Right click anywhere on the chart and select "Properties".
2. Click "General" option and select "Show the buying price line" option.
3. Click "OK" for application.